Passenger Assistance

  • Drivers are allowed to make an "elbow assist" when a passenger is boarding or departing the vehicle.
  • Drivers are not required to assist with packages.
  • Passengers must limit their packages to what they are able to carry on in one trip or two bags.
  • Drivers may refuse to transport those with too many packages.
  • Passengers are required to inform the dispatcher when a wheel chair lift is required.
  • Personal aides who travel with a person with disabilities will ride at the regular fare (as of 8/1/2011).  This aid must be at least 18 years of age.
  • A Personal aid must travel with a person with disabilities under 18 years of age.
  • Personal and Service animals are allowed on the vehicles. Please inform the dispatcher.